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Quality control can't be culturally relative

A judge overturned a hotel's license suspension due to kitchen cockroaches, controversially citing "Be realistic, we're in India" and downplaying the issue. This decision, the author argues, severely compromises India's food safety standards and regulatory integrity. It sets a dangerous precedent, potentially undermining nationwide quality control and the efforts of bodies like FSSAI. The author contends that such "hygiene relativism" contradicts India's ambitious 'Viksit Bharat' goal and 'Zero Defect, Zero Effect' initiatives, threatening to redefine fundamental quality expectations in services.

Economic Times · ET Bureau · Jul 31, 2026 at 5:48 PM

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