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Giving more credit where credit's due

Credit card companies now prioritize existing clients, offering enhanced credit and hyper-personalized benefits. This strategy addresses UPI's free transactions, challenging traditional interest and merchant fee revenues. They leverage data analytics for tailored security and services, marketing cards as lifestyle products. This lowers risk, boosts usage among conservative Indian consumers, and retains valuable clients. Focusing on existing users enables crucial service differentiation as traditional revenue streams are squeezed.

Economic Times · ET Bureau · Jul 9, 2026 at 6:57 PM

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