Balanced
Street cred: how Cred's Kunal Shah might help Meta’s Zuckerberg realize his dream of a super-app
Cred founder Kunal Shah now heads WhatsApp globally, tasked by Meta to create an Indian super-app. Zuckerberg's prior super-app attempts in India faltered. Shah's success with Cred stemmed from an exclusivity strategy for high-credit-score users. The author highlights the paradox: to achieve Meta’s vision, Shah must reverse course, shifting from serving the elite to empowering the vast "middle of the pyramid." This fundamental strategic reversal, alongside data privacy navigation, represents the ultimate test for Shah and Meta’s ambitious plans in India.
LiveMint · mint · Jun 25, 2026 at 9:30 AM