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India’s e-Shram’s self-registration portal places an undue burden on those least able to bear it

The e-Shram portal, crucial for platform workers' health cover, faces severe self-registration issues. A student experiment revealed pervasive OTP/captcha failures, insufficient language options (only four), mandatory state welfare links, and an irrelevant occupation list. These design flaws compel workers to use Common Service Centres, a significant deterrent. Despite aggregators' mandate, the burden falls unduly on individuals. This inaccessible system hinders platform workers from securing essential social security benefits, highlighting critical implementation shortcomings despite its wide registration numbers.

LiveMint · Vandana Vasudevan, Ashwin Arun · Sep 10, 2026 at 8:45 AM

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