India's consumer justice system struggled with slow, cumbersome processes, inadequate for the digital age. e-Jagriti marks a transformative shift, digitizing the entire complaint lifecycle from registration to virtual hearings and real-time tracking. This platform enhances accessibility, transparency, and efficiency, addressing issues like fragmented systems and rural access. It leverages AI and hybrid videoconferencing, making justice more inclusive. Despite initial challenges during rollout, continuous improvement and user feedback were prioritized. Early results are encouraging, with lakhs of consumers utilizing the platform, leading to high disposal rates and international access. e-Jagriti exemplifies how digital transformation can revolutionize governance for consumer protection.