India's digital citizen services, despite promise, suffer severe systemic flaws. Issues include government's lack of trust, chronic underinvestment, and lax cybersecurity. Citizens endure repetitive data entry, unresolvable errors, and poor accessibility. Numerous platforms, like e-Sanad, are defunct or inefficient, forcing analogue reliance. The author asserts that without reciprocal trust, robust infrastructure, and guaranteed service, India's Digital Public Infrastructure remains critically ineffective.