Meta's India bet: Why Kunal Shah could be key to unlocking WhatsApp's business potential
Meta is leveraging India, WhatsApp's largest market, for monetization, exploring a minority stake in fintech Cred and appointing its founder, Kunal Shah, as WhatsApp CEO. Shah's expertise aims to drive higher-value transactions and improve government relations. While this move could boost WhatsApp's Indian market share, global replication faces hurdles. Challenges include India's unique free UPI model, Cred's niche target, and regulatory concerns regarding foreign dominance in payments. WhatsApp's broader strategy involves charging businesses and offering payment services, but India presents a complex, guarded bet for its future private social network vision.
Economic Times · ET Bureau · Jun 23, 2026 at 6:04 PM